Citing data from the National Retail Federation, Toshiba said retail shrink accounted for $94.5 billion in losses in 2021 in the United States and continues to be a critical challenge for retailers.
When consumers spend $20 on Panera products at the grocery store, they can scan their receipt into the Panera Grocery Rewards app and receive a $5 credit toward an in-cafe purchase.
In the first wave of grocery e-commerce, many retailers were content to take all of their tens of thousands of brick-and-mortar SKUs and put them on a platform as is, with no real thought to a strategy for how to move them.