WEST DES MOINES, IOWA — Hy-Vee is ramping up efforts to protect its customers and employees with the establishment of security teams in its stores.
Hy-Vee has long worked with third-party security contractors and off-duty law enforcement that work in a security capacity. The goal of the new Hy-Vee Retail Security Teams is to create a consistent look for the security team and consistent approach to customer service and security across all of stores, according to Hy-Vee.
Hy-Vee Retail Security officers will be present in Hy-Vee stores during operating hours. These officers, many of whom come from a law enforcement background, are specially trained to defuse situations and equipped to protect the safety of both Hy-Vee customers and employees, according to the company. The officers have been through training designed by Hy-Vee retail security leaders alongside law enforcement partners.
“Hy-Vee has a strong history of doing anything for our customers, and these officers will be held to that same standard,” said Jeremy Gosch, Hy-Vee’s president and chief operating officer. “These officers will help provide another layer of safety and security for our customers, and will work alongside our store employees to deliver the same helpful smiles and outstanding service everyone expects at their local store.”