Eastern grocery retail chain ShopRite has been named to Newsweek magazine’s “America’s Best Customer Service” list.
Keasbey, New Jersey-based ShopRite, the registered trademark of Wakefern Food Corp., was one of the top three supermarket chains singled out by Newsweek for receiving high marks from customers in a recent survey of regional and national retailers.
The magazine surveyed more than 20,000 American customers, asking each participant about retailer accessibility, communication, technical competence and customer focus. The publication also asked customers how likely they were to recommend the brand to friends and family. The top three brands to receive the highest scores for their category were awarded “America’s Best Customer Service 2019.”
“Many of our ShopRite stores are family-owned and operated and have strong ties to the community. As a result, commitment to our customers never wanes and helps drive all our decision making at ShopRite,” says Karen Meleta, vice president of consumer and corporate communications for ShopRite. “We thank all of the retail store teams for their passion and dedication and our customers for giving us high marks for that service.”
ShopRite has more than 276 stores in New Jersey, New York, Pennsylvania, Connecticut, Delaware and Maryland.