Toshiba Global Commerce Solutions, the global market share leader in installed retail point of sale (POS) technology, today announced that Wakefern Food Corp., the country’s largest retailer-owned cooperative, and owner of the ShopRite, Price Rite, The Fresh Grocer and Dearborn Market supermarket banners, has selected Toshiba TCx™ Care to manage and be the single point of contact for hardware support of the NCR self-checkout systems. This is in addition to Toshiba’s existing contracts to provide traditional POS systems and TCx amplify mobile solutions for Wakefern.
Effective immediately, experts from Toshiba will manage hardware support for the self-checkout areas of 129 ShopRite and The Fresh Grocer stores in the Northeastern United States, covering 665 lanes and 130 attendant stations. Toshiba will also support all self-checkout peripherals at these locations, including handheld scanners, scanner scales, receipt printers, and UPS devices, 7 days per week.
Toshiba conducts detailed and hands-on training for its dedicated staff that provide services to Wakefern, ensuring that all dedicated technicians are well equipped to maintain lanes and perform repairs in a timely and efficient manner.
"Wakefern is committed to delivering a positive customer experience for all of our brands, and having Toshiba assume additional responsibility for self-checkout maintenance frees up our teams to focus more on the shopper experience,” says Cheryl Williams, Chief Information Officer, Wakefern Food Corp. “We selected Toshiba for its multi-vendor expertise in retail store technology to ensure the same specialized support, with one simple touch point.”
“Wakefern Food Corp. has an impressive record and enviable goal of helping independent retailers compete in a big business world,” says Eugene Shvartsman, executive director, North America TCx Care, Toshiba Global Commerce Solutions, Inc. “Our Toshiba team is proud to expand the existing scope of vendor products serviced within our TCx Care portfolio to include NCR self-checkout systems, to enable customers like Wakefern to focus on store operations and customer experience.”
Toshiba TCx Care solutions feature comprehensive, flexible and responsive maintenance, parts, and warranty services globally. Advanced exchange options such as pick, pack and ship, are offered as well as seasonal services, advanced exchange swaps, and moves, adds and changes. For more details on how Toshiba’s services experts can assist your store, visit toshibacommerce.com/services