BOISE, IDAHO – Some Albertsons Companies shoppers can expect to see a remote-control delivery cart at their doorsteps in the coming weeks. The retailer has partnered with Tortoise, an automated logistics company focused on last-mile solutions, to pilot remote-controlled zero-emission deliveries with Safeway.
The Safeway cart is equipped with a camera and a speaker and is guided through the neighborhood by a remote operator. The cart can hold up to 120 pounds of groceries in four lockable containers for a contactless delivery experience.
When the cart arrives at a home, the customer receives a text to come outside and pick up their groceries. The carts are specifically designed to deliver groceries and parcels in a safe manner – at an average speed of 3 mph and powered 100% by an electric battery.
“Our team is obsessed with trying new and disruptive technologies that can bring more convenience for our customers,” said Chris Rupp, executive vice president and chief customer and digital officer. “We are willing to quickly test, learn, and implement winning innovations that ensure we are offering the easiest and most convenient shopping experience in the entire industry.”
Currently, the service is open for testing with Safeway associates in select Northern California neighborhoods. In these early stages, a friendly escort will accompany the cart as part of the pilot process.