Canadian retail giant Loblaw is bringing automation to its online grocery business.
Loblaw’s PC Express online service, in a partnership with Takeoff Technologies, will build an automated picking facility inside one of the company’s locations, enabling the company to deliver online grocery orders to customers faster and with more accuracy.
When launched in 2020, the technology will have the capacity to support PC Express orders in select stores within close proximity to the automated picking facility.
“This new technology complements the exceptional service of our PC Express colleagues and leverages the strength of our retail store network,” says Sharon Lansing, vice president and general manager of grocery e-commerce for Loblaw. “By increasing the speed and accuracy of our PC Express pick-up service, we can ensure our customers have a seamless and outstanding experience every time they order. We can fill more orders, more quickly, with a near-guarantee that the products customers order online will be in stock at the store.”