C&S Wholesale Grocers, the largest wholesale grocery supplier in the U.S., has inked a deal with RingCentral Inc. to provide enterprise cloud communications, collaboration, and contact center solutions.
RingCentral will help C&S expand its remote and distributed workforce and boost customer engagement.
“With more than 45 locations nationwide, C&S needed a cloud communications solution that enhances mobility, improves employee collaboration, and integrates with other cloud business applications,” according to C&S. “C&S is deploying RingCentral across more than 5,000 employees in nearly every state in the U.S.”
Through numerous acquisitions in recent years, C&S accumulated multiple legacy on-premises communications systems in different parts of the country. That challenged employee productivity and has made things difficult for IT to manage as the company scaled its mobile and remote workforce.
“We are always looking for ways to improve our solutions to enable more productivity and support our future growth needs around mobility, as well as integration of our other business applications,” says George Dramalis, C&S’s chief information officer. “We needed a unified solution that included messaging, calling, video meetings, conferencing, and contact center. RingCentral enabled us to drive more alignment as their cloud solution was the most comprehensive.”