Northeastern retail chain Wegmans won the top spot in a ranking of customer experience across several industries.
Rochester, New York-based Wegmans was chosen first out of 318 companies in 20 industries in Waban, Massachusetts-based Temkin Group’s eighth annual Temkin Experience Ratings, which measures customer experience among large companies.
Three other retailers — H-E-B, Publix and Safeway — tied with two other companies for second place. The top 11 spots featured five supermarkets, three banks, two retailers and one fast food restaurant.
The ratings assess companies using three criteria: success (can customers do what they want to do?); effort (how easy is it to work with the company?); and emotion (how do consumers feel about their interactions?).
The 20 industries measured include Computers & Tablets, Insurance, Investments, Credit Cards, Health Plans, TV/Internet Service, Streaming Media, Wireless, Airlines, Hotels & Rooms, Retailers, Fast Food, Rental Cars & Transport, Supermarkets, Parcel Delivery, TV & Appliances, Auto Dealers, Software Firms and Utilities.