BJ's Wholesale Club earned the top spot for overall customer experience in retail according to the 2017 Temkin Experience Ratings.
BJ's scored 81 percent, good for a tie with Ace Hardware and QVC atop the retail industry. The company placed eighth out of 331 others across 20 industries, including airlines, banks, hotels, streaming media and wireless.
The Temkin Group's annual experience ratings survey 10,000 consumers in the United States on their recent interactions with companies and asks them to evaluate brands on three key categories: success, effort, and emotion. Any score of 80% or above is considered excellent.
"At BJ's, we strive to deliver unbeatable value and an exceptional shopping experience for our Members, both in-Club and online, each and every day," said Brian Poulliot, executive vice president and chief membership officer. "We're thrilled that BJ's is being recognized for providing an outstanding customer experience, and we'll continue to deliver an unsurpassed level of service and value to our Members."
According to the company, members buy 65 percent more fresh food from BJ's than from other clubs. it is the only major wholesale club to offer a full-service deli with premium meats and cheeses.