Publix and H-E-B are providing the best customer experience in the supermarket industry, according to an annual customer experience ranking of 10,000 U.S. consumers. Now in its seventh year, the 2017 Temkin Experience Ratings evaluate 331 companies across 20 industries.

With a score of 84%, Publix not only received the highest score in the supermarket industry, it received the highest score in the entire Temkin ratings. At 83%, H-E-B was just behind Publix in both the supermarket and overall ratings.

“Supermarkets have been the highest-scoring industry since their inclusion in the ratings in 2012, and this year was no different,” said Bruce Temkin, managing partner of Temkin Group, a customer experience research, consulting and training firm. “Publix and H-E-B lead a strong group of supermarkets, all of which received at least a ‘good’ rating.”

Overall, the supermarket industry averaged a 78% rating in the 2017 Temkin Experience Ratings and came in first place out of 20 industries. The average rating of the industry improved by four percentage-points between 2016 and 2017, improving to 78.1% from 73.8%.

The ratings for all supermarkets increased between 2016 and 2017, with the exception of Wawa Food Markets, whose score stayed the same, Temkin said. Vons improved the most, gaining 12 points, and Whole Foods improved the second most, gaining 10 points from last year, according to the survey.

A total of 21 supermarkets were ranked as part of the survey. Their rankings were:

• Publix: 84%

• H-E-B: 83%

• Hannaford: 82%

• Food Lion: 81%

• Trader Joe's: 81%

• AmazonFresh: 80%

• Kroger: 80%

• Save-A-Lot: 80%

• Wegmans: 80%

• Winn-Dixie: 80%

• Hy-Vee: 78%

• Whole Foods: 78%

• Aldi: 77%

• Giant Eagle: 77%

• Albertsons: 76%

• ShopRite: 76%

• Stop & Shop: 75%

• Vons: 75%

• Piggly Wiggly: 74%

• Wawa Food Markets: 73%

• Safeway: 72%