Good customer service significantly drives profits for retailers, whether they are nationwide chains or localized grocery stores. Adopting the latest technologies in the way of inventory scanning robots to autonomous customer service kiosks has provided key benefits in running efficient operations while providing customers with unique shopping experiences. Yet one area that should never be overlooked is the cleanliness of the store environment. Seeking autonomous cleaning solutions in the form of robotic floor scrubbers can maximize productivity and cleanliness. 

Source: (C) Tennant Company

Why Seek Robotic Floor Scrubbers for Retail Cleaning?

A mystery shopping research study conducted by Intouch Insight found that mystery shoppers had an astonishing 17% higher satisfaction level when they shopped at a store where the cleanliness was rated as excellent as opposed to just average. Having higher satisfaction rates leads to shoppers wanting to return, which can build a loyal customer base. In addition, customers are more aware of the health risks of unclean surfaces due to recent pandemic concerns. These issues have a significant impact on the choices customers make when selecting where to spend their money.

Customers spend an average of 10-to-40 minutes shopping. Daily foot traffic over laminate, vinyl, and epoxy flooring can quickly cause grime and dirt buildup. Add to this issue the occasional emergency spill, and this leads to employees dividing their time between regular tasks and maintaining the cleanliness of the facility.

Workers only have a set number of hours to complete tasks. Cleaning the facility can take a large amount of time and the number of surfaces undergoing sanitation. If workers feel their productivity is impacted by the length of time that they spend cleaning, they may take shortcuts. Unfortunately, when a worker skips wiping the counter or cleaning the floor, customers notice. Also, it can become a habit as the dust and grime begin to pile up. 

Robotics in the form of autonomous mobile robots (AMRs) provide a unique advantage to grocery stores and big box retailers. Tennant’s robotic cleaning machines are trained and programmed to scrub floors with minimal human intervention. This allows for maximum cleaning coverage, helping your team save time and focus on higher-value tasks. 

Tennant X6 ROVR Mid-Sized Autonomous Scrubber: The Future of Robotic Cleaning 

At the forefront of AMR technology, Tennant is proud to introduce the latest innovation in robotic scrubbers: the X6 ROVR. The X6 ROVR is a mid-sized autonomous scrubber designed for retailers, big box chains, and grocery stores. Powered by BrainOS®, the X6 ROVR navigates safely and reliably with real-time obstacle detection and 3D LiDAR. Built-in safety systems provide consistent performance and peace of mind in dynamic environments.

The sensors help ensure continuous movement and obstacle avoidance while the tools allow for training and monitoring of the AMR. You can easily modify cleaning routines when changing floor and aisle setups, downsizing/upsizing inventory, or creating sales promotion areas. 

Equipped with a dual disk scrubbing path and a high-performance vacuum system, velocity-controlled solution delivery system, and a squeegee plus recovery system, the X6 ROVR provides exceptional cleaning performance while also helping to maintain a dry floor. It comes with lithium-ion batteries to run the autonomous scrubber for up to 5 hours, and an optional charging station provides revolutionary charging capabilities.

Source: (C) Tennant Company

Increasing Retail Competitiveness with Robotic Cleaning Technology

Taking into consideration the initial investment in robotic cleaning solutions, retailers can discover long-term value with robotic floor scrubbers. This important business asset builds customer satisfaction as your operations grow. Even if you go through workforce changes or different facilities, an autonomous floor cleaner provides reliability when trying to control labor and operational costs. 

Tennant's X6 ROVR autonomous scrubber is part of a long line of robotic floor scrubbing innovations, illustrating that the AMR industry is constantly advancing and improving. Becoming a part of this cleaning revolution allows you to position yourself as a retailer that takes facility cleaning seriously. 

With customers basing part of their shopping experience on the cleanliness of the store, implementing robotic cleaning technology shows shoppers that their health and well-being inside the facility is important. This branding and company image creates a positive mindset during a time when customers are paying close attention to where they spend their money. Shoppers may avoid other retailers and instead shop at your facilities due to this cleanliness factor.

Get started with robotic cleaning technology with Tennant’s X6 ROVR autonomous scrubber. Stay ahead of the competition and create a loyal shopping base who are eager to enter your store. 

Sources

• Grocery Store Customer Experience: A Brief Insight
• New Era of Retail Cleaning Begins with Latest AMR Innovations
• Autonomous Mobile Robots Usher in a Retail Cleaning Revolution
• The Robotics Revolution and Your Business
• The Autonomous Advantage for Retail Facilities
• X6 ROVR Brochure