NORTH CANTON, OHIO — Groupement Mousquetaires, a French retail group with brands like Intermarché, Netto, and Bricomarché, is moving forward with Diebold Nixdorf’s Vynamic Smart Vision I Shrink Reduction technology following a successful pilot program at an Intermarché location.

“We are excited to take the next step with Groupement Mousquetaires and prepare the rollout after achieving strong results during the test phase,” said Matt Redwood, vice president, Retail Technology Solutions at Diebold Nixdorf. “Our combined solution out of hardware, software and service globally has been designed alongside retailers, keeping store staff, serviceability and customer experience in mind. It provides a range of actionable outputs that help the retailer combat shrink without alienating their customers.”

The AI-powered solution addresses fraud at self-service checkouts and also boosts operational efficiency and enhances the customer experience, according to Diebold Nixdorf.

The Vynamic Smart Vision I Shrink Reduction technology can detect if an item passes through checkout without being scanned, if items are stacked on top of each other, or if a customer leaves the self-checkout without paying. If an error is detected, the customer receives an on-screen message, and a store attendant receives an alert on their mobile terminal, the company explained.

“With this AI technology solution from our partner Diebold Nixdorf, we have designed an innovation that revolutionizes self-service checkout management,” said Maxime Canu, member of Inno Lab at Groupement Mousquetaires. “It benefits everyone: customers, staff members and our retailers. The ability to reduce losses, make transactions more fluid and remove friction for consumers marks a real turning point for our sector.”

The pilot program at the Intermarché store in La Farlède began in March 2024.

The company reported the following results:

• Erroneous transactions, a major concern for retailers, dropped from 3% to less than 1%. This significant improvement highlights the effectiveness of the Smart Vision technology to identify anomalies. This advancement enables shoppers to rectify a transaction on their own and helps retailers reinforce control processes, ultimately reducing financial losses.
• Thanks to this solution, cashier interventions fell nearly 15%, helping transactions in the self-service checkout area become smoother and require less manual intervention. This translates into reduced waiting times and an optimized shopping experience for customers, enabling staff to concentrate on higher-value tasks.

“Thanks to this AI-powered solution from Diebold Nixdorf we have seen a significant reduction in errors, which eases the workload for our team and improves the experience for our customers,” said Laurent Hugou, owner of the Intermarché store in La Farlède and president of Stime, the Information System Department of Groupement Mousquetaires. “Interactions between staff and customers have become smoother and more pleasant. After just six months in use, this technology has already become indispensable to our day-to-day operations.”

“We are excited to take the next step with Groupement Mousquetaires and prepare the rollout after achieving strong results during the test phase,” said Matt Redwood, vice president, Retail Technology Solutions at Diebold Nixdorf. “Our combined solution out of hardware, software and service globally has been designed alongside retailers, keeping store staff, serviceability and customer experience in mind. It provides a range of actionable outputs that help the retailer combat shrink without alienating their customers.”